Puma — About replace and refund

Address:

40 tuxedo court

Hi, I'm writing to complain about the lack of information and the long refund process for a purchase I made at your store. I was very disappointed that it took so long to get my refund and that the process was so confusing. I would appreciate if you could provide more information about your refund policy in the future and make the process simpler. and also, i call many times in customer care they are also not able to find my 2 shoes which I gives back them by FedEx so can you please help me on that particular subject. and in the last a attached my order details.

order number :00439-CA61653742

here i am talking about 2 men pure training shoes one 12 size and second one 9 size