Puma — Defect in Manufacturing

Address:

Jaipur, Rajasthan

TO WHOSOEVER IT MAY CONCERN

This is to inform you that due to my previous experience of PUMA I thought of going again for the same brand and finally went to a PUMA store at ICONIC FASHION RETAILING PVT. LTD., B Tower, B Zone in World Trade Park in JAIPUR, RAJASTHAN, INDIA. (STD Code[protected]/27/28

I bought a pair of PUMA shoes kept under New Arrivals stand worth Rs. 6, 499/- FAAS 300 v4 with style name mentioned on bill is 18752801 with MEMO No. SL-1323 on 15/4/2015 this year. Two months later I observed a manufacturing defect on both the shoes at the same position (i.e. at the position of little toe finger) and complained about it immediately at the outlet which made me calling them again n again repeatedly. Finally after 15-20 days I got a reply from the personnel at the outlet that PUMA co. has rejected my request by saying that its not a manufacturing defect instead it is my fault.

One thing I don’t understand that why would I go and buy a Branded Puma Shoes worth Rs.6, 499/- and will create a defect in it just after two months of buying. Today its been 5 months since I am wearing it as I don’t have another option but now I think I have to throw it in garbage because of your manufacturing defect I am not able to wear it any more.

Kindly go through the details I’ve provided and also see the picture enclosed, an intelligent technician can easily make out the defect.

Thank You.
ANKUR SAHAI