[Resolved]  Puma — Defective Merchandise received

Address:

New Delhi, Delhi

To Whom It May Concern I wish to complain about A shoes pair whose artical no is 30521901 Grimme low that I purchased on 24 july 2014 at puma showroom Cannaught Place (CP2). I am complaining because this shoes pair got damaged second time within 30 days of purchase firstly it was damaged from your manufacturing end so you guys replaced it in 10 days. Again i had same issue in next 16 days and when i contacted you guys at showroom itself they refused to replace it and started telling me about warrenty and all, but all i know is i had the replacement of this shoes for 30-90 dyas and even i have not used new pair more than 12 -14 days and i am very dissatisfied with this. To resolve this problem I would like you to replace my shoe or refund my complete amount back or else i will call my bank and dispute the charges under the category of "Defective Merchandise received". I have already contacted the bank but they asked me to email you once to check if you can sort this matter out. When I first learned of this problem, I contacted you guys on 27th july at your showroom in Connaught Place, and they replaced it on 5th August. Again after few days i had the same problem but this time after waiting for 12 days i was told that nothing could be done about my problem as the quality department has rejected it. I believe that this response is unfair because i paid 6499 just because I trusted your brand name now if this is the kind of response i am getting from your side then I am sorry I cannot bear it. I would like a written statement explaining your company's position and what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am attaching copy of claim form as bill is already with the shoes at the showroom. You may reply to me.