Puma — Defective Product Exchange Request

Address:

# 162, Kanakadasa Layout, 5th Cross, Lingarajapuram, Thomas Town, Bangalore

Hello there,

My name is Rajesh Prabhu and I've been purchasing your products and accessories, including a number of sports shoes for quite some time now. My registered mobile number with PUMA is +91 [protected]. The brand's clothing, durability and fitting has always met my expectations which is why I've been a regular customer at various PUMA stores in different cities in India. Over the past 10-15 years, I've bought numerous items from Puma for myself and my daughter.

However, I recently encountered a disappointing experience with my purchase in Bangalore, India. On 14th October 2023, I bought a pair of shoes for Rs. 16, 998/-. (The reference number for this transaction is UPI-PUMA SPORTS INDIA PM-PUMAOFFLINEPINE [protected]@YBL-YESBOYBLUP[protected]PAYMENT FOR 501081/[protected]/14/10/23). After only 4 months o[censored]se, the shoes have started to tear at the front. I've encountered a similar issue with another pair of PUMA shoes that I own but I purchased this pair of shoes around 4 years ago. I still do not think that this pair of shoes should have a hole in them. However, I was ready to excuse that until it happened to the second, very new pair of shoes. Attached are the photos and videos of the new shoes in Black (new one) which were purchased in October 2023 as well as the old one in Blue color (around 4 years old). I have a number of other Puma sports shoes that do not have these problems therefore I feel these are faulty.

I would like to know how you will you resolve this so that I can feel good remaining a Puma customer. I currently live in Dallas, Texas which is why I’m forwarding this to India and American customer service teams.

Thank you in advance for your support.

Regards,
Rajesh Prabhu
+91 [protected]
+1 430.291.3222