Puma — Didnt give back refund money and ship out less product

Address:

No 72a kp 3/3 kajang prima

Malaysia online puma
I have order 2 times
The 1 is missing 1 item and i reund 1 item
Is because i buy family set but come is missing 1 item
At the box is write correctly i buy 6 items and get 5 items, the refund money also didnt get back
The no 2
Is also same i buy 7 items coming is 5 items
The box also write correctly only have 5 items in the box
Calling many time but the cust service also say same thing, waiting the warehouse response
Email many time also same
I think got scam my money