Puma — football shoes exchange

I bought a pair of shoes from the amazon. There it shows 3 months warranty now it got torn so i want it to exchange. Whenever i call puma customer care they always give different answers and when i went to store. The store owner was ready to take and he asked just the the email from the puma for it. When i ask them they said contact to amazon and amazon said contact to puma and 20 days left for exchange and the staff is making me fool. I want to you convey my message to abhishek ganguly head of puma for india. I do not care now at all just convey my message to abhishek ganguly that his staff is not helping anyone they are making me fool. So whats the need to warranty for products if you dont care about the customers. Now i am not going to buy any product of puma. I want you to think about consumers as they are god for you. I am not talking about myself as on begining of page it's only 1% satisfaction. Plz convey my message to abhishek ganguly so he can know about his staff in india