Puma — Need to repair or replace flip flop

Address:

PUMA Store Chembur - Mumbai Shop 3 & 4, Atur Park CHS, Building 3, Sion Trombay Road Chembur Mumbai - 400071

I purchased a pair of flipflops on November 27, 2023, but I have not received the bill for it yet. Unfortunately, my flipflops have been damaged and I need to get them repaired. I have checked with multiple Puma outlets, but they have directed me to get in touch with the support team for guidance. I bought the flipflops from the Chembur outlet, which has now shut down, so I am unable to get proper service.

I have added a snapshot of the payment & flipflop.

Now puma support team has closed the support ticket without resolution. Please find support ticket no FYR.

Ticket[protected]