Puma — Non receipt of article after payment

Address:

Near Kali Mata Mandir Telephone Exchange pathankot

Sir
i made order for puma black muse x- metallic women shoes on 19.07.2023 on puma website.The payment was successful and i received mail regarding payment confirmation 9copy attached)but neither the order confirmation mail was received after payment nor item has been received till date.When i checked on puma app it is showing no order detail available.

Kindly resolve
rekha sharma
mb no-[protected]