I ordered (order Number[protected] Shoes from Puma web for my wife and which was delivered on december 24 . Shoe size is not best fit for my wife, so i initiate refund on the same day (December 24)
According to the Puma website, the Return Package will be picked in between 3-5 business days and our return package will not be picked up even after 5 business days . so, my wife called Puma and told them about this issue and they provided a new time frame of 29 december to 3 january .
Between 29 december to 3 january . me and my wife call the puma customer service center every day and ask when the package will be picked up . We made more than 10 calls in the last 5 days for updates . Whenever we call a representative, we will simply repeat the same sentences that " we are assuring you that your package will be picked up today" .They are simply behaving like robots . Every after the call they provide an email but not a single effort was taken to resolve this issue . I told them now it's high time and needed to talk with the manager, but the service Agent replied that they cannot transfer my call to the manager. even my wife got that message on her personal cell with tracking number, courier company name and contact person name . when my wife calls them they make excuses like that address is too far, address is incomplete etc. Even we offer that we can drop Product to their location but they do not agree on that either.
On my last call on 3rd january, the Agent told me that it will be resolved today and the order will be picked before the end of the day . She and her team will closely monitor the issue and give us an update in 2 hours but as they make false promises nobody comes to pick the Package.
This is completely awful service from a company which is claiming to be the number one Sport company of that country. Was this information helpful? | 
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