Puma — Not Refunding my money

Address:

4a crystal residency 2 ashapuri road vijalpore navsari 396445

I ordered shoes from puma online website on 6 th october and returned it because it was not so fit. Today is 6th december till they have not refunded my money . I called in customer care many times but they gave only one reply all time that are resolving it and will contact in 24 hours . Because of them i have to face many problems . My parents scold me every time . Money not refunded 1880 rs . Please sir help me get my money back please sir