Puma — Order is not placed

Address:	Chennai TamilNadu, Chennai, Tamil Nadu
Website:	Puma.in

I have ordered a bag from puma app through upi and paid but the order did not place. There is no confirmation of order from puma. So i immediately called the customer service number and they said their internet team was down and they will call me afterwards. But still I haven’t received any calls and i have tried to but no answer from them. It’s really disappointing. Please give me a refund or the bag.
Screenshots are the proof i have.