Puma — payment not received

Address:	570009
Website:	puma

I have returned my products a month back.
I have not received refund.
I called and they say i ll get by 7 to 10 days but its been 15 days
And my order numbers are
[protected] and[protected]
I cannot able to call them also. And they wont reply to my emails.
They reply after 3 or 4 days, and they say it will initiated in 3 days. But i have not received any amount in my bank. Really not satisfied with puma.