Puma — Prepaid money deducted from account but says order failed

Puma — Prepaid money deducted from account but says order failed

S sean jr Nov 5, 2021 May 5, 2022 This thread was updated on May 5, 2022

My first purchase on puma, i go for a prepaid purchase and this happens money has been deducted from my account and i get a order confirmed email, but after a few hours i get a mail saying "transaction through our payment gateway is not complete", need help asap, its been two days. +1 photos Was this information helpful? No (0) Yes (0)
Puma customer support has been notified about the posted complaint. Nov 05, 2021 Updated by sean jr MONEY NOT REFUNDED EVEN IF I GET THIS MAIL, i check account and there's still no sign of refund its been 4 hours, this is very annoying and i request immediate help, what the hell is this In regards to your concern, your order id[protected] is not confirmed and the amount of 6901.70 has been charged back/Bounce Back to the same source of account. We kindly request you to check with the bank for your refund, so that they can check and assist you on the same.
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