Puma — product complaint and customer harassment

Address:

New Delhi, Delhi

Conversation with Puma customer support is below : Me; I recently purchased a Ferrari blue high ankle shoes from the puma bungalow road kamala Nagar outlet . since the beginning I wanted the Red model of the shoes, but due to unavailability I went for the blue . A week later I discovered that there was a defect in the pair I got, I was really disappointed and straight away headed to the outlet . I am assured that the issue would be resolved within 4-5 working days but I would like to receive the same Ferrari model in red color . I hope costumer satisfaction won't be compromised for the color choice because I have already been compromised & dissatisfied with the quality . I hope you will give the outlet direction to replace me the product with a red one . The details of the bill and claim tin numb is below ; Tin no - [protected] Bill no - 119505 Thanking You Javitesh Singh Puma ; Hi Javi, With regard to your mail, we would request you to kindly provide us the scan copy of bill as a proof of purchase(mandatory) and pictures of the product. Therefore, it will be helpful for us to resolve this issue at the earliest. Regards, Puma Customer Care Me ; The bill and customer claim form is attached, I have already returned my product to the outlet, I cannot provide u the snap of d defected product I would be glad if you could get to know that through your quality department or through the claim form PUMA ; Hi Javi, With regard to your mail, we would request you to kindly visit our PUMA store from where the purchase was done earlier and avail an exchange for the product. During your visit kindly meet the store manager, he will assist you further. Me ; This is really disappointing that paying for a product the customer can't get back the product paid for . On visiting the puma store today I felt really harassed, disgruntled and ennuied when I was told that I can't get back the product I paid for as it was a sale article, I can get anything else for the same amount . Is it the fault of the customer that the product purchased was defected ? Earlier it was dissatisfying but now it's double dissatisfying on getting this kind of customer support from PUMA . I hope you can understand the loss of your customer and the loss of your goodwill . I expected a much satisfying and overwhelming response . I guess having a so old relationship with puma I will get the product I paid for i.e the Ferrari version I paid for a month back . Thanking you Javitesh Singh