Puma — product not delivered/shipped

Website:

in.puma.com

I ordered from the puma online store and it's been more than two weeks since my order and it has not even proceeded from step 1 (There are around 6-7 steps before delivery). I was promised that the product will be shipped within 5 working days but nothing happened. They are not picking up the call[protected] nor replying to my mail.
Order #[protected]