Puma — puma sailing very bad quality product during the sale

Address:

City center mall nashik, Nashik, Maharashtra, 422001

I was client of puma since 11 years and I have purchased many shoes from puma store and puma online website from last 3 years and never had issue with products...from last session I purchased two shoes from puma store city center mall of nashik and found one of my shoes got soul crack after use of two days. Hence I reported issue to shop owner and they ask me to submit shoes for replacement. After few days later they called me and asked me to visit shop for shoes replacement. I have surprised afterwards they were asking me to pay additionally for new shoes which was difference between new shoes. I asked to provide me same shoes or refund my money but they refused to all. They were forcing me to pay additional cost or buy any other product with same price..it was like puma cheated with me! And they have no respect for the client who's client from so long time. And employee of puma are liar too they told me that they have sent my shoes to compnay but when I asked for refund money or return the shoes they immediately return problematic shoes as they were said that shoes aleady sent to the puma. I was like wow..even shop owner asking me to buy jacket with same amount which shows how professional they are. I need to puma take immediate action on this or I will go far behind and will put review on Twitter and insta and facebook about my this experience. Will also recommend my freinds not to buy any product durring the sales. Sorry too say this but I am very unhappy with this product and service.