Puma — Puma sports shoes poor quality

Address:

Puma khar west

Dear
I am writing to express my disappointment with the quality of Puma shoes .

I had purchased a pair of black puma sport shoes (picture attached)

Details below -:
Bill no 62493
Dated 24Jan 2022
From -Puma store bandra west .
Rs 3500

A little background on the shoe usage my end -
1.I am a person who uses sports shoes occasionally .
I don't go to the gym or walks .
2. The shoes are used on rare occasion like for trips .
3. I have brittle nails so generally my nails don't grow.

4. jun-sep is the monsoon season, hence again the sports shoes have no use .

Hence, I hardly used the shoes and didn't notice anything in the first 3 months which is timeline for returns .

So I was shocked to see that both the shoes have developed small holes within a year of MINIMUM USE !

I have owned other brand like nike, addidas including puma in the past and never ever have the shoes developed holes .
Yes, the soles have worn out which is understandable!
That too after 5 years o[censored]se .

I did approach your store at bandra which has shifted now to khar .
The manager told me I could exchange the pair .
.However the current range is 5000 Rs onwards and I don't wish to spend more money on sports shoes as my usage is limited .
Also I don't see any reason why I should be penalised to pay more for poor quality of a reputed brand .

I would like the quality manager to look into this issue and revert with a solution.
Pls note as I don't gym or walk I am not interested in buying any apparel and need a sport shoe only .

Regards
Farzaneh Eftekhar