Puma — Refund not initiated

I ordered two trackpants on 3rd of July and asked for a refund, they asked me to wait for 14 days and it has been more than 3 months as today is 7th of Octoberm Whenever I call they ask me to wait for 5 days and then no call no email is received. All the agents say that we have prioritiezed your concern and it will be resolved within 5 days and so does their supervisor say but still no confirmation. They are doing fraud with their customers by giving them fake promises. My ticket number is 556375. Highly disappointed.