Puma — Refund not processed or given by puma

Website:

www.india.puma.com

Hi I placed an order for puma shoes worth rs. 4249 on 19th July order Id[protected] and return request was placed on 4th august and return was picked up on 5th august. Since then I have been following up with puma for the refund and there is no proper response on the refund status.
Their customer care number given on the website has suddenly stopped working I am communicating via mails and every time they say that they will process the refund amount soon.
Please help me in this.