Puma — Regarding, Returns request of order

Address:Ground floor No 496, Mahadevapura Main Road, next to Hewlett Packard Service Gate, Bengaluru, Karnataka 560048
Website:Puma.Com

Hello,
My name is Ravindra Patil.I ordered a sandal from puma app on 12 Aug 2022.after receiving I didn't liked the product as I pay for no perfect fit, No comfort.so I raised a return request for my order.But it has been 24 days passed but my product didn't returned yet I raised return request multiple times and also talked to customer service of puma but my issue not resolved yet please help me regarding my issue.

Order ID[protected]
Product - Puma IDP Iron-Gate Sunflowers Puma Black
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