Puma — Unsatisfactory service

Address:	Mumbai City, Maharashtra, 400012
Website:	puma.com

Sir I bought shoes from your Puma showroom A.K. Marketings Parel
Store 014A.
My reciept no 49315 dt 21/02/2017
I bought the shoes under the scheme of 1+1. The bill amount was2999+ 16 for bag.
I had chosen 10 no shoes. But instead of giving both 10 no shoes your salesman cleverly gave me one pair of 9 no shoes without informing me.
On reaching home I noticed the cheating done by your people.
I rushed back to exchange the shoes from my home in Khar to Parel.
On reaching the showroom when I asked for compaint book there was no such book and I was handed over a simple notebook.
After pointing him the cheating he had done he exchanged the shoes .
On reaching home I found again that your salesman had again cheated me.
The exchanged shoes were of mrp2799.
He did not mention this to me and under the scheme when I bought shoes for2999
the other shoes had to be of same value. This is open cheating by your showroom.
I was made to travel back for exchange as the reciept did not even have a contact no on it so that I could convey msg.
This does not do good for brand of your repute.
I expect a refund from you and also the staff needs to be ethical and not cheats.
Expecting a reply and refund from you.
Paresh Karania