Puma — Wrong cheap pair of shoes delivered

I ordered a pair of shoes on the official Puma website on 24/12/21. Today I was delivered a wrong pair of shoes - the box jas the detail of my order but the pair of shoes inside is a much less expensive pair of the same size.

Order no[protected]
Sub order ID 1371153
Puma Red Bull Racing X-Ray 2 Unisex Sneakers

Colour - Chinese Red - Puma White NIGHT SKY
EAN[protected]
Size - 8
Qty - 1

This is either pathetic service or fraud mentality. The photograph of the pair of shoes on the website is totally different from what I have been delivered. My time, effort and money has been wasted and the ocassion that I ordered the shoes for will be missed even if I am offered an exchange. There should be strict penalties for such lack of customer concern.

Since I ordered this pair of shoes with an urgent need, I am left with no other choice but to wear this pair if this is not solved fast. But I can assure you I will convince at least ten other Puma customers from not buying Puma products again with this example of fraud. Social media is very strong today.