Punjab National Bank [PNB] — Amazon refund not credited

Amazon says it has credited refunds for two orders placed by me to my account. Ref no # 5134040318028867484869 and # 75105170323003446232028. However, they are not being reflected in my account even after a week.
PNB customer care asked me to contact the branch for filing 'refund not processed' complaint; while the branch denied having any such procedure.
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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