Punjab National Bank [PNB] — amount debited from atm but cash not dispensed

Address:	Kolkata, West Bengal, 700014
Website:	www.pnbindia.in

Sir/madam,
I used my pnb (Punjab national bank) atm card to withdraw rs.12, 000/- (6000/- + 6000/-) at axis bank atm at cit road, kolkata. On 01/04/2018. But money was not dispensed. I received the sms 12, 000.00 (6000/- + 6000/-) debited to savings account. I request you to kindly arrange to get back rs.12, 000/-.
The details are as following.

Account no : [protected]
Customer id – auh002995
Branch : dharamtola branch, kolkata
Branch ifsc code : punb0052800
Time _ 12:10:51 hrs & 12:17:31 hrs
Date – 01/04/2018
Amount -12000/- (6000/- + 6000/-)
Rgds
Katrick ram
Ph:-[protected]