Punjab National Bank [PNB] — Amount not dispensed by atm machine during cash withdrawal but debited from savings account of punjab national bank

Address:

Sambhal, Uttar Pradesh, 244412

On june 13, 2016 my father (Dr. Rakesh kumar) tried to withdraw rs 10, 000 from his punjab national bank's savings account at a state bank of india atm near our house locality. But suddenly the ups on which the atm machine was running went off and as such, there was no cash dispensed but rs 10, 000 were debited from my father's pnb savings account of which he got a confirmation sms too. He registered this complaint with the pnb's main branch manager in chandausi and through toll free helpline number as well. But there has been no adequate response or enquiry done from the bank's side to resolve this issue. It's been 12 days now and as per rbi's guidelines it shouldn't take more than 5-6 days for the amount to come back. The complaint number he got after registering on toll free number is [protected].

I, on my father's behalf would want the wrongly debited sum of rs 10, 000 to be credited into my father's pnb savings account as early as possible. His pnb savings account no is [protected].