Punjab National Bank [PNB] — Andul PNB Branch is Intentionally Delaying Money-Transfer

Address:

Andul PNB Branch, Howrah

To
The Managing Director
PNB

Dear Sir,
I have an SB account at the Andul PNB branch in West Bengal (in joint E/S mode with my parents) (PUNB0017620). I recently wanted to close my account due to their demise (Account Number:[protected]. As a result, on Friday, October 7, 2022, I submitted an application letter for closing this bank account, self-attested photocopies of my parents' death certificates, and the front page of my UCO bank passbook account to Smt. Sharmishtha Hembrom, a bank executive at that branch. The funds (probably 43, 584/-) have not yet been transferred to my UCO bank account. I again visited the branch yesterday (12/10/2022) and asked Smt. Hembrom, why the money-transfer was taking so long? She replied that my application was still on her desk and she didn't have time to transfer my money to the UCO bank account. She gave me her phone number and said to call her later in the afternoon. She said she was busy when I called her again in the afternoon. I dialed her phone number almost a dozen times today, October 13, 2022, but I could not reach her voice. How long will the Andul PNB branch take to transfer this money to my UCO bank? My money transfer request is still pending seven days after I submitted my application. I am really undergoing a lot of mental stress since this money transfer is urgent for me, and the concerned branch of PNB is intentionally harassing me by delaying the transfer. I have already sent this same content through email. But still now the money-transfer has not been initiated.

I have just brought this to your attention as there is no official email id or contact number of the Andul PNB branch manager that I could use to notify him of this issue. There is a landline number on the Internet, but it doesn't work.
Thanking you,
Yours Sincerely
Chandrima Chakraborty