Punjab National Bank [PNB] — ATM Card Related

Since few months I had lost my wallet.
So I blocked the card. After blocked debit card. Bank has to issue new debit card for account number:[protected].
But not issued since 1 month.
I called customer care of pnb. They were saying still under processing from 1 month.
There were very misusing customer card. Since 1 month not issued card. Since I need to beg every time to get my ATM card from bank. Very worst service experience. They were very much negligence from customer care. Behaving very irresponsible.