Punjab National Bank [PNB] — atm related problem

Address:

Gorakhpur, Uttar Pradesh, 273016

My account debited by 2500 but cash not dispensed by atm on 26/07/2017. I lodged a online complain on pnb but still they refuse my complain without any result after that i lodge a complain in bank then after some day they say that cctv shows that you did not got cash and your account will be credited soon but now they say that you got cash by atm and they doing nothing