Punjab National Bank [PNB] — atm used at petrol pump amount not paid to beneficiary

I used my ATM Card at petrol pump on 23/11/2018 Rs 250 debited to my account but credit not provided to beneficiary I lodged the complaint with PNB customer care on the same day and my complaint no is A[protected].But till date nothing done with regards .When I again contacted to customer care they informed me that my problem will be solved in 45 days To my surprise what is the fun to use ATM if my fund blocked for such a long time .Here I may inform you last we I remitted Rs18000 through imps and credit not given to beneficiary after perusing hard my amount returned to me after five days and now at this time they are talking about 45days period to resolve my problem Actually Pnb services are totally failure I need help to resolve my problem immediately .