Punjab National Bank [PNB] — Atm withdrawal problem

Address:

JHARGRAM,DIST-JHARGRAM,WEST BENGAL,PIN-721507

I Sri Prabhanjan Mahata, my account no is[protected]. On 06.04.2021 I try to withdraw cash Rs-5000/- from ATM. Debited message received, but cash door not opened. So I can not received the cash. Pl refund my debited amount Rs-5000/- as soon as possible. The received message pasted below.

Ac XXXXXXXX03286 Debited with Rs.5000.00,[protected]:03:43 thru ATM XXXX7157 .Aval Bal Rs.56658.32 CR. Helpline [protected]. If not done by you, pl. forward this SMS from registered mobile to [protected] to report unauthorized txn & block debit card.No carelessness until there is a cure.