Punjab National Bank [PNB] — ATM withdrawal successful but cash not received from machine in hand

Address:

Burdwan station Bazar, purba Bardhaman ,West Bengal

Myself Indrajit Das, I am a customer of Punjab National Bank, Burdwan station Bazar branch (West Bengal ) .Recently on 28 December I I tried to withdraw 1500 rupees from ATM, although the transaction was successful but I did not received the cash in my hand from the ATM machine .After that problem I immediately contact with my bank manager and he told me to wait for 48 hours after that he will take my written application and proceed further proceedure. so I wait for 48 hours and after 48 hours I again went to the branch manager and give him a written complaint about my problem then he refused to take the application and told me to lodge a complaint online via That toll free number of their bank . I told him that I already contacted with that toll free number but I did not received any reference number of my complaint so please sir kindly take my application and help me but then my manager also refused to take the application and told me to wait and wait and wait. So my request to is please help me on this matter and credit my debited amount as soon as possible.