Punjab National Bank [PNB] Complaints & Reviews

Hello.. sir.. i withdrew RS 2500 from PNB atm card frm Indian Overseas Branch, Sastra Thanjavur, Branch. on date. 30th March, 2009. I lodged a complain in PNB Thanjavur. It has been more than 3 months still money has not been recredited... my account number is [protected]..

I am an ATM-cum-Debit Card holder [Nos.[protected] and[protected]Add-on Card)] against S/B Account No.[protected] with Punjab National Bank, Salt Lake, Sector-V, Kolkata-700091 branch. At the time of issuing the above card, the bank informed that “There is no annual fee for your card”. But on 14.02.09, bank has deducted Rs 200/- as annual fee for the Debit Cards.

When I mailed the concerned auothority (The Chief ATM/Debit Cards, Punjab National Bank, HO: 5, Sansad Marg, New Delhi 110001) regarding this annual fee they promptly informed me through mail :
“Keeping in view to provide hassle free services, expansion of ATM network and pacing with the advance technology the Bank levied an annual charge of Rs100/- w.e.f .01.02.2008, which is nominal as compared to charges being levied by other Banks.”

Later on, I came to know that the bank has not imposed any annual charge against use of ATM-cum-Debit card to some of my colleagues and in some cases they have refunded the deducted annual fee for use of ATM-cum-Debit Card. When I mailed them regarding this partiality, even after reminder, they are surprisingly silent.

Now my question is :

Why my deducted money cannot be refunded like others?
Whether the justice can be varied from customer to customer?

Amount deducted from ATM but not received in complete cash from ATM

Sir, I am Ashok Suryabhan Kohak, holding an account in PNB Bank, B B CANTT Srinagar, with Account No: [protected]. I had withdrawn RS. 25, 000/- from Axis Bank, Ahamed Nagar Where ATM is Situated. On 06 Jun 2009. The amount was deducted my account but only RS. 11, 000/- cash coming from ATM, Remaining RS. 14, 000/- not received in cash. I had complaint the same in Bank's customer care but he intimate to me give this complaint to PNB Bank. I had complaint to my PNB bank, BB Cantt Srinagar that holding my account, but bank manager not take action & ruff talking about I have made transaction to other bank ATM.
Same type of problem faced on 09 Jun 2009, I had withdraw rupees 400/- from Indian Overseas Bank, Ahamed Nagar Where ATM is Situated. On 09 Jun 2009. The amount was deducted my account but not received in cash. I had complaint the same in Bank's customer care &. PNB Bank B B Cantt Srinagar. dt. 26 Jun 2009 I met Genral Manager too. But No result found till today i.e. 08 Jul 2009. I had not received the amount. Kindly take necessary action to help me in this regards to get my money back in to my account. Tel Me what to do?, I am very much disappointed since this is not a small amount and covers a big part of my salary. .

Waiting for reply on urgent basis.

I have submitted a request letter for issuing a internet banking kit to " Punjab National Bank " Krishn Nagar, Satna ( M.P.) branch about a month ago.Till date I have not received the required internet banking kit. Please arrange the same on prority basis.


Ajit Goel
Universal Cables Ltd
Satna
Mo-[protected]

I have a a/c no. [protected] in your sheikh sarai branch. I withdrawl a amount of Rs.800.00 on 21.11.2008 and its debited twice. After that i went out of station and I lodge a complaint on 05.05.09 to PNB customer care executive Mr.Amit and the request no. is 14532396. Again i called at PNB C. care on 20.05.09 and they give me a request no.14888788 and Again I called on 26.05.09 and the request no. is 15061630. After that I called up on 04.06.09 again i got the same response. After a lots of argument they give me a no.[protected]. I call in that no. but they just picked the phone and hold for a long long time without saying hello to it. I call on 16.06.09 in PNB customer care i.e.[protected] they respond that within 3 days I will get my money back, again I called on 18.06.09 they said they got a feedback from ATM Cell that the money will revert with in 3 days positively. But till now I don’t get my money back.

Sir,
I am Sanjay Kumar Mishra, I opened a account in Punjab National Bank Shivaji Nagar Branch, A/C No. is [protected], its a Student Saving A/c,

I have seen in PNB website www.pnbindia.com, found there a information if any student open a A/c in under PNB VIDYARTHI SAVINGS FUND
The following freebies are also admissible:

Demand drafts for all types of fees/examination fees Free of cost
Initial Deposit Amount
The account will be opened without any initial deposit, i.e., it will be Zero Balance Saving Fund Account
Incidental Charges
NIL
Ledger Folio Charges
NIL
Retail Internet Banking Services Free (at CBS branches only)
Intersol transactions including cash withdrawal/deposits Free
ATM Card/DEBIT CARD Free (subject to availability of ATMs in the area)
Cheque Book Facility
Free (2 cheque books in a year)

But every year 100 Rs./- deduct from my account & called its ATM Charges. i want to be know about the detail of PNB policies.


with warm regard


Sanjay Kumar Mishra
[protected]

Dear Sir/Madam,
I Akhilesh Kumar Mishra have saving account in State Bank of India, Branch Khopoli, Raigad, Maharasthra Branch (account no. [protected]), on 01/07/2009 at 5.30 P.M. I went to withdraw a some of Rs.15000/- from Panjab National bank Khopoli branch ATM, I entered the amount but cash not dispensed in ATM and Rs.-15000 (Rupees Fifteen Thousand) debited from my account I checked account status in SBI ATM next morning and found rupees fifteen thousand as ATM withdrawal on 01/07/2009. I have given my Bank pass book and statement details to KHOPOLI branch office with written application.

On 02/07/2009 I have given online complaint to SBI customer care service my complaint Ticket no. CC[protected] Please check all the details and arrange to credit the money in my account as soon as possible. In future I will not use any other bank ATM even I can surrender my ATM card as it is giving problem repeatedly.
Therefore I request you to look in to the matter seriously and resolve my problem as soon as possible because as it causes a lot of physical effort. It can also cause of the problems for me as I have issued some cheques which may bounce because of lack of funds in my account.
hanks & Regards

Date- 05/07/2009
yours faithfully

Akhilesh Kumar Mishra

SBI Saving A/C no. [protected]

Mobile - [protected]

Mail 1- akhilesh.[protected]@rediffmail.com

Mail 2- ak.[protected]@uttamgalva.com

Hello Sir, I didn't knew that the banks are set up for the existing customers only. I went to the punjab national bank for educational loan in siliguri, but they are asking if i am an existing customer, if not than they cannot proceed, but if on arguing they proceed thay cannot grant giving some unnecessary reasons like they don't have time to pass the loan at the time, maybe for some months too. I wanted to know why are they providing daily advertisement in newspapers about educational loan, if they don't have time. It just shows that thay dont want to grant the loan. I have a complain on this ground where no clause has been setup saying only educational loans be granted to existing customers only.

I finished my diploma ECE in 2007.Now i got an oppurtunity to do engg in singapore for that i contacted punjab national bank, KAILASAPURAM MAIN BRANCH ( near BHEL, trichy ) for education loan.But they are refuseing to give education loan because my father got some loans in some other banks & now he is suffering from BLOOD PRESSURE & SUGAR because of that he is unable to pay that loans.so bank refused to give me EDUCATION loan.plz help me to get EDUCATION loan in the bank or else my life will be spoiled.

Sir/Madam,

I have transfered Rs. 6000 ICICI Bank to PUNJAB NATIONAL BANK with RBI Reference No.[protected].
ICICI said fund has been successfully our side. PNB said return fund this RBI Reference No.[protected] and A/C no.[protected] is not exist of PNB. I have very sad both response because any one are not helping me.
I have lot of calls(more then 100) called ICICI bank call center [protected] and PNB house Mumbai[protected] and[protected], also sent fax PNB house[protected].I have meet pesonal both bank branch.but any one not given result. I had called PNB house[protected] previews monday at 2.00PM they said "we are refund your amount today" but not transfer then I had again called last Friday at 12.30 pm.They said "we are refund your amount today" but I have not got.Realy very bad people of PNB.They are not recieving call if receive call then waiting and waiting. I have lose Rs.500 only in call.


Please help me Sir/Madam?

Transaction details is below:
=========================================================================
Payment details for Payment Id [protected]
Beneficiary Details
Bank Name PUNJAB NATIONAL BANK
Branch SHASTRI NAGAR, NEW DELHI
Account No[protected]
Account Type SAVINGS ACCOUNT
MICR[protected]
IFSC PUNB0139800

Payment Information
Payment Amount : INR 6, 000.00
Date of Payment : 09/06/2009
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : Nagendrag

I have discussed in E-Mail with Account Manager of ICICI Bank details is below:
=========================================================================
Dear Mr. Dwivedi,

We have made a note of your complaint against Service Reference number SR[protected]. We will write to you with the status within 2 working days.

Sincerely,

B Shanthi Raju
Account Manager
ICICI Bank Limited

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com



-----Original Message-----
Subject: RE: Fund Transfer

Thanks to reply,

I am complaining in RBI agian to ICICI bank and PNB bank both.Because I have lot of calls called ICICI bank call center and PNB house Mumbai, also sent fax PNB house[protected].I have meet pesonal both bank branch. but any one not given result.I waiting your reply.

Thanks
Ashish Dwivedi
-----Reply Separator-------Dear Mr. Dwivedi,

We understand your concern.

Please note that The said fund has been successfully transferred from our end on June 09, 2009 at 17hrs Batch with RBI Reference No.[protected].
We request you to coordinate with the beneficiary along with the RBI reference number[protected] for further assistance.

Sincerely,

Pavan Kumar
Account Manager
ICICI Bank Limited

"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590 days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any ICICI Bank branch."

Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com




-----Original Message-----
Subject: Fund Transfer

Branch Id : 6488 Account Id :[protected]
Dear Manager,

I have confused of second Payment transaction. Please see following payment details.

1.Payment details for Payment Id [protected]
Beneficiary Details
Bank Name PUNJAB NATIONAL BANK
Branch SHASTRI NAGAR, NEW DELHI
Account No[protected]
Account Type SAVINGS ACCOUNT
MICR[protected]
IFSC PUNB0139800
Payment Information
Payment Amount : INR 4, 700.00
Date of Payment : 06/06/2009
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : Nagendrag

I got amount within 4 days because A/c no. was invalid.Details is
7 09/06/2009 NEFT RTN FRM--Tulsidas. Dwived CR INR 4, 700.00.
2.
Payment details for Payment Id [protected]
Beneficiary Details
Bank Name PUNJAB NATIONAL BANK
Branch SHASTRI NAGAR, NEW DELHI
Account No[protected]
Account Type SAVINGS ACCOUNT
MICR[protected]
IFSC PUNB0139800

Payment Information
Payment Amount : INR 6, 000.00
Date of Payment : 09/06/2009
Debit Account :[protected]
Payment Status : Success
Other Details
Payment Remarks : Nagendrag

Sir, I want know about Payment Id [protected] details becuase this transfer same a/c no. and a/c is invalid. I have complained ICICI Bank call center (request no is SR[protected] said payment success but PUNJAB NATIONAL BANK said "a/c is invalid so we can't do any think".
Please give me details of payment. where is my money right now?

Thanks and regards,
Ashish Dwivedi
Mob#[protected]

=========================================================================
Sincerely,
Ashish Dwivedi
Contact#[protected]

Sir
My sister was preparing for bank exam she want to fill the application form for punjab natase ional bank than I took Online Information from the website of PNB. and According the information I Desposited the cash amount rs in 300 in PNB (Branch Govindpura Bhopal) at 29/Jun/2009 after taking TransactionId I trying for Online Registration But Every Time Message come server not connected or server down 30/jun is last date of online registration and still server down near about 20, 000 thousand student is strugling for this type of problem they goto to internet cafe and try to registration again and again so they are also wasting money in internet cafe It is very serious problem Bank and other corporate earn lot of from students who is looking for job
Pleae sir concentate toward this problem
thankyou

Respected sir,
I have provident a/c 48097 with Punjab national bank pf & pension fund. as per pf statement dated 30/09/2006 balance is Rs 591607.06 on 5/12/2006, bank transferred Rs581334.74 to joint housing loan a/c Krishan Batra & Madhu Batra, both are PNB employee, bank misused my provident fund without my consent. Please look in the matter & take appropriate action.
Thanking you,
your's
krishan kumar batra (employee punjab national bank)
f-7/56 kashmir avenue, mata kaulan marg, amritsar
phn no- [protected]

Dear sir

I am abhishek Kumar Costomer of P N B meerut ganga nagar branch

my A/C no is [protected], I ahve lost my ATM card today,

Please cancel my card



regards

abhishek Kumar

1. I wanted to get Rs. 10, 000 from Punjab National Bank ATM on 09 june 2009, but it didn't paid me the money instead it debited the same amount from account. Finally I lodged the complaint in their call centre and they assured me that I will get the same within 12 days but today is 15th day and I have not been credited with the amount even after repeated reminder to them.

2. I again called up thier call centre and came to know that complaint lodged earlier is not valid and they told me to launch the complaint again. Its becomint too much for me as it is not a small amount and i am in derth need.

3. My account no. is [protected] and my phone no. is [protected]

4. Kindly help me soon

Recently I have purchased a property which have been seized by Allahabad bank.I wish to make my residence in that property, so applied for home-loan from Punjab National bank.I have shown all papers and punjab national bank say that they can approve my loan and fulfilling some formalities(like valuation, search from there own engineers/lawyers).After spending money and 10 days of time for valuation and search and after completing all formatlities they say that they cannot approve loan because it is commercial property.
if they know they cannot approve loan, why they have said in the first phase and i want loan to make my home, and not for any commerial purpose.
Please look into this asap
Punjab National Branch : Satna
Money taken by their engineers : Rs 10000

I have registered a complaint regarding my neft transfer of Rs.855/- from SBI to PNB on[protected] but till not credited in PNB. PNB service centre people say that you ask from SBI and SBI service centre people says that you ask to PNB.
Now, credit amount came to my account. and problem resolved.
Please close the complaint.

Regards,
AKPandey
SBI S/B Account No.[protected]
PNB S/B Account No.[protected]

I have made NEFT on15th June to be PNB Account No. [protected]. But still today it has not been credited in my PNB A/c. I have talked to PNB service centre and got the reply to talk to SBI. When I have talked to SBI and they are saying that RBI regulated this and they can not do anything, Please arrange to rectify the problem in this regard for which I shall be very much thankful to you.

Refer Details below :
15-Jun[protected]Jun-2009) TO TRANSFER
UTR = SBINH[protected] BENEF A/C [protected] NEFT INB: IR01187216 TRANSFER TO [protected] 855.00


Thanking you,
Yours faithfully,
Anup Kumar Pandey
S/B Account No.[protected]
PNB Account No.[protected].

This complaint is against the officer incharge of Punjab National Bank, Ghaziabad, Branch-Kaushambi. I had made two FDs in the name of my daughter Ms. Shubhangi U/g Sanjeev Kumar Garg with following Details:

No. RNP 332116 ( A/c No. 993) Date of Start: 27.01.1998 Valiidity of deposit: 14 years Rate of Interest: 11.5% Amount: Rs. 50, 000.00, Maturity Amount : 2, 44, 522.00

No. RNP 332117 ( A/c No. 993) Date of Start: 27.01.1998 Valiidity of deposit: 15 years Rate of Interest: 11.5% Amount: Rs. 50, 000.00 Maturity Amount : 2, 73, 878.00

The above FDs are continuing since the date of the opening. We were regularly getting the TDS certificates and information of the FDs but for this financial year when my father who is approximately 73 years old approched to the Bank Manger. He denied for having the information of the Bank and told that it has been encashed and having no clue.

My father insisted for the same and shown the original FD. Then the official on duty has taken the original FD from him and told that these FDs are no more valid as no FD can be more than 10 years. My father shown the original FD and shown the rate of interest, period and special note "Payment to be made only after the maturity date of the aforesaid child" but he refuse to accept any request and unilaterly extended the validity and revised the FDs are as under:

No. RNP 332116 ( A/c No. 993) Date of Renewal 27.01.2008 Valiidit upto 27.01.2011 Rate of Interest: 8.5% Amount: Rs. 1, 44059.00, Maturity Amount : 1, 85, 407.00 (Direct loss of Rs. 59, 115)

Taken the FD and issue the New Confirmation of Deposit bearing ID No.[protected] Date of Start: 27.01.2008 Valiidity upto 27.01.2011 Rate of Intersst 8.5% Amount of Rs. 1, 44, 585.00 Maturity Amount : 1, 86, 084.00 (Direct loss of Rs. 87, 794)

We are fail to understand the melafide intention of the Bank manager and the Bank why this unilateral decision was taken without our signatures and acceptance. This is to update that we were having the other choice also but considering the reputation of the bank we have taken the decision to go with the PNB and now w are getting cheated by the bank.

I am the customer of Punjab National Bank, Indira Nagar, Dehradun branch.

On date June 8, 2009, Time 12:00:07, I have made the transaction through the ATM of Dena Bank, Kharghar, Navi Mumbai and the transaction was failed due to network problem and Rs 2000/- has been debited from my account.

For all that I have submitted the Request letter on 10th, June' 2009, but still the amount is not credited to my A/c. One of their staff member has said that it will take more than one month and that is really pathetic and nobody is concentrating on that issue.

Kindly intervene.

Khem Raj

Sir,

In reference to above subject it is requested that Cash is requested (Rs. 15000) Not Withdrawn due to machine fault but debitted from the account.

Kindly take appropriate action and update the account back.
THE COMPLAIN IS ALREADY GIVEN IN THE FORM OF WRITTEN APPPLICALTION IN PRESCRIBED PERFORMA AT CIVIL LINES BRANCH WHICH HOLDS ACCONUT AS WELL AS ATM BOTH.

I too have made a complaint at customer care of PNB on the second of transaction and my complaint number is 16736486.
.
Details of transactions


SB A/C No. [protected]
Address:1/1264, Surendra Nagar, Aligarh.

Amount of Transection : Rs 15000 (Requested, Debitted but not released by machnine)
Date of Transection : 19/05/2009
Time of Transection : 19:48
Transection No : 9510
ATM ID : D1404600
Respond Code : 000
Place of ATM : SVDC, Aligarh