Punjab National Bank [PNB] Complaints & Reviews

I have my pension account 19931 at PNB Maharaj Ganj under PNB Siwan. I did not receive my arrears payment for Crrigendum Pension Payment Order No. 08/14/B/CORR/23227/2008.dated 22 Oct 2008. Several time Maharaj Ganj PNB is approached, but no response for payment of above said PPO. There reply is that PNB Siwan has not yet given the order. I don't understand who is reponsible for delay of my payment. PNB is pension disbursing agency or payment delay agency.

Dear Sir

We (me & my colleagues) recently opened accounts (salaried) in Punjab National Bank, Jubilee Chowk Branch, Rajkot. However, after A/c was opened (18 Mar 09) the bank staff told us to collect the pass book on next working day (i.e. 19 Mar 09). As the bank was nearly 6 Km. away from our office we have dowloaded the application forms available on PNB's web site (to save time) for registration of ATM card & Internet banking and also prepared an application for issuance of cheque book. However, when we reached at bank the staff told us that the form what we filled is not applicable & gave us new forms which were filled and submitted to the respective officer. But they have not accepted our duly filled up form for internet banking as well as application for issuance of cheque book on the plea that they will accept internet banking form on arrival of ATM card. We have also contacted the Customer Care of PNB but instead of helping us the cutomer care executive suggested that what ever the bank officials say is correct. It means the forms available over the PNB's web site are waste and thus wasting the time & efforts of the customer.

I request that bank should let us know the clear procedures & the staff should act professionally. As when you enter into the bank you don't know for what service where to go.

Looking forawrd to hear the solution & help.

Kind Regards


Rahul Saraswat
A/c No.[protected]

sir,
my self mamta thakur.m using pnb's atm card.my ac no is [protected]. n my card no is [protected].on 26th oct i tried to withdraw money rs15000 from hdfc'atm in pitampura delhi.but transaction was declined n my ac debited by rs15000.on 29th oct i complained in customer care center.they asked me to wait for 45 days after 60 days ther was no progress n they give me delhi atm cell's no then i talked to mr. narang on that no. he asked me to go to ur pnb branch n fill the indeminity form within 3 days the amount will b credited in ur ac.on 3rd feb i fill that form in my branch mukerian(panjab) but still i have not received my money back. i have complain numbers also.last complain no given to me by atm cell is 498.sir plz help me to get my money back because its too late now.or suggest me what should i do now.
1st complain on 29th oct[protected].
2nd no. 11083495
3rd no. 11083585
4th no. 12545777
mu contact no [protected]. thanks.

Dear Sir,

I have more than 20 years old s/b account no. [protected] in the name of Gulaba Devi with Punjab National Bank, Rori Bazar, Sirsa. It gets inoperative due to some reason. When I contacted bank officials on phone on 10 March 2009, to get it operative, they refused to get it done on phone. They told me to visit the branch personally with written request and witnessed by someone.

As I am an old age widow and leaving with my son at Chandigarh. It is very inconvenience to me to go there personally.

However, bank informed me that an account will get inoperative when someone will not withdraw any amount in a year. But I have withdrawn some money in Dec. 2008. So, how my account gets inoperative in March, 2009. Further, Why I need witness to get operative my own account.

You are requested to get my problem solved.

Thanks & Regards,

Gulaba Devi

dear sir,
My self mamta thakur.on 26th oct(2008) i tryied to withdraw money from hdfc's atm in pitampura(delhi) amount rs 15000 debited but not received. on 29th oct i complained in customer care call center. my first complain no was 10509205 i talked to mr. paritosh for at least 50 times in 60 days.after 60 days they gave me atm cell's no and then i talked to them but no progress .sir its too late now m waiting from at least 5 months but still i dnt know when i will get my money back. just because of this i am not able to give my examination fee.from atm cell i have got a no (498).sir pleas help me n solve my case as soon as you can.my account no is [protected] my card no is[protected] my account is in mukerian branch(panjab).
my mob.no. [protected].
thank you.

i am writing this on the behalf of my mother who has deposited a cheque in her account on 12th december, 08 in the PNB bank, Branch Sec 12A, Panchkula .But till now, its not creditied to account. If i ask them to return my cheque, they are unable to find out the cheque. Bank Manager ( Mr. Sharma) has no wherabouts my cheque.
Its almost been more than 3 months but no action has been taken by them .I have followed up with them and they are not able to provide me back my cheque.

I urgently need the money in the account for medical purpose. I would appreciate if the respective authority could look into this issue on urgent basis.
Thanking you,
Yours Sincerly.
Manik Mago
( writing on the behalf of my mother Amarjeet chhabra)

Dear Sir/Madam,

Sir, I am consumer of Punjab National Bank, Nehru Place, New Delhi branch.

Sir, I am using Net Banking Facility since last 2 years, when I use your net banking facility through IRCTC's rail ticket portal your site says 'JAVA IS NOT ENABLED FOR YOUR BROWSER -YOU CANNOT LOGIN"

Sir, I also use other bank`s net banking (SBI) at that portal but there is no problem with SBI.

Please do something at your level & oblige.

With Warm Regards,

I am the account holder of Punjab National Bank, Badami bagh Srinagar.I have been the account holder of your bank for the past 30years. Since the day, I opened my account in your bank, it has not been working for me. Employees staff are not cooperative and dedicated towards their work. Whenever I visit your bank, I found the Branch Manager missing. Besides that I gave my two Cheques to L.I.C but they stopped my cheques whereas I had money in my account. I didn’t know why they did that. They deduct Rs.450. from my account. Its quite embarrassing and ridiculous. I couldn’t believe it. I am totally surprised and shocked. I couldn’t bear this kind of ignorance and negligence your bank has showed. I want my deduct money Rs.450. back in my account and I hope you will not allow such a thing to be repeated. I hope it will not happen again. I shall be thankful to you prompt action should be taken on my complaint

Dear Sir,

I am an account holder with HSBC, United Kingdom. I recently tried to withdraw a sum of Rs 12, 000.00 from a PNB ATM in Vasundhara Enclave, New Delhi (110 096), India on 02/03/2009 around 10:04 P.M. The ATM advised me that it was processing the transaction and then that I should wait for my money and receipt.

To my utter disbelief, the ATM did not dispense any money or a receipt. In a state of shock, I contacted HSBC (UK) customer services who advised me that my account was debited an amount of 167 British pounds (which roughly adds up to Rs. 12, 000). They also advised me that even though it was showing a debit, the amount had not left the account.

I contacted PNB and an advisor advised that I should call after 7 A.M without even listening to the grievance. Upon asking to speak to a supervisor, I was advised that lines were busy and that he was unable to transfer me to a senior person.

The ATM is unmanned and lacks a basic complaints/suggestions register. The fact that it lacks a CCTV also does not help.

I am under a lot of stress due to the aforementioned occurence and as a potential PNB customer request if you could kindly advise me about the necessary steps that need to be taken to recover the money that the ATM failed to dispense.

Thanking you

Anish Satish

NB:

mobile: [protected]

i have withdrawn Rs.2000 from pnb atm at sector 28 chandigarh than i went to icici bank sector 28 for depositing it but one of the 500 note(note number: 9AN921520) was duplicate icici bank kept the note with them and issue a slip regarding it.then i went to pnb sector 28 with the compliant but nobody deal properly they asked me to bring the note to them but icici bank refuses to give the note back i also showen the atm recepit to pnb bank but they say they can't do any thing regardind it.

Dear Sir/Madam,

Sir, I am Ex-Employee ( clerk-cum-Cashier ) of Punjab National Bank, Surendranagar ( Gujarat ) staying at Surendranagar .

Sir, I applied for Net Banking Facility since last 4 years, till to-day, Punjab National Bank is not providing me Net Banking Facility .

Sir, My Personalised ATM Card was issued to me before 4 years, but after a very few Days, our Head Office, IT Dept. has written a letter to our Bank alongwith other 10-11 ATM Card Numbers, stating that there is a Technical Problem in These Cards, please send back to us & we'll send New ATM Cards to ATM Card Holders. Since 4 years have been passed, no Personalised ATM Card is issued to me yet.

Please do something at your level & oblige.

With Warm Regards,

Hareshkumar J. Shrimali

I am Ashwani Kant Shakya s/o Pradeep Shakya, H.No-13, villege-satanpur, Post-bhopatpatti Distt.-Farrukhabad. I apply for education loan for M.B.A., the bank manager of pnb mainbranch of Farrukhabad refuse to give education loan. his behaviour is not good from the customer. plese take action in this mattar.

I am a policy holder of PNB Arogya Shree for the past two years. My said policy has expired on 13-02-09. I have been constantly in touch with your executives at contact no. 3033 8282 and I have been given assurances that some executive shall visit my workplace and collect the cheque. However, nothing so happened and eventually after protracted correspondence I could get the postal address of your Andheri branch and they have guided me to send a cheque for Rs 7567/- addressing Reliance General Insurace Co., Ltd., I have ensured sending the cheque at Anehri Brnach on 13-02-09 but till date neither my cheque has been debited nor is ther any correspondence from the Andheri branch. I have already made acomplaint over telephone and my request No. is 181283. Sadly, no response yet from your Insurance company.

I do not want my policy to lapse and I also have to produce evidence of mediclaim amount to my office for Income Tax purpose.

Please guide me.

Dear Sir/Madam
This is to inform you that more than 02 months ago i had use my ATM card issued by Punjab National Bank, Chatta Meel. My A/C no. is [protected]. I had to transaction of an amount Rs.10000/- and i had use my card at State Bank of India, Aishbagh Branch ATM. But i was shocked because no amount is receved by me and the Rs.10020/- is debited from my account. Regarding this matter i have forwarded so many compalints to PNB's officers through E-mail. But no action is take place till date and Rs.10000 is not return back by the bank.

Here i have mentioned my all the correspondences which was done through Email with bank officers from last 02 months for your reference and necessary action please----


Monday, 16 February, 2009 5:32 PM
From: "swatantra srivastava" <[protected]@yahoo.com>View contact details To: "PNB" <[protected]@pnb.co.in>, [protected]@pnb.co.inCc: [protected]@rbi.org.inDear Sir/MamI have forwarded so many complaints through email regarding settlement of Rs 10020/- against my A/C [protected] from last 02 months. but till date no amount is credited in my above said account number. According to circular of R.B.I. having Circular no. RBI/DPSS No. 711/02.10.002/2008-09 Dated 23.10.2008 you have to returned the amount within 12 days.Kindly look the matter and take the necessary action at the earliest.
--- On Mon, 9/2/09, Malathi Mohan <[protected]@pnb.co.in> wrote:

From: Malathi Mohan <[protected]@pnb.co.in>
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank
To: "GM Back Office" <[protected]@pnb.co.in>, "R K Batra" <[protected]@pnb.co.in>
Cc: [protected]@yahoo.com
Date: Monday, 9 February, 2009, 11:04 AM

WE once again forward herewith a reference from Mr. Swatantra Srivastava, which is self explanatory. Please resolve the issue on priority basis as this is hanging fire for more than two months. Please send a suitable reply to Mr. Srivastava.



GM (MM)’s Sectt.



Copy to; Mr. S. Srivastava, he is requested to please follow up the matter direct with Shri R.K. Batra, email ID [protected]@pnb.co.in for expeditious resolution of the matter.

Thanking you,



GM (MM)’s Sectt.



From: swatantra srivastava [mailto:[protected]@yahoo.com]
Sent: Sunday, February 08, 2009 1:13 PM
To: Malathi Mohan; PRPD hoprpd
Cc: [protected]@pnb.co.in
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank

Dear Sir/Mam
with giving respect i want to inform you that no response I have taken for last mail. kindly provide the information about the time period takes for resolving this problem. This has taken the period of more than 2 months.
I need my amount as soon as possible other wise i will make complain in consumer forum because these type of attitude shows full irresponsibility againt your customer from your bank.
the details are given below

ATM ID s1cc00780644
Location Raja Ji Puram-II

Bank State bank of india Aishbagh Branch Lucknow

Date 03/12/2008
Time 08:09AM
TXN No 3766
Card No [protected]
Amount 10000/-(Ten Thousand Only)
A/C No [protected]
Kindly do need full regarding above matter



With Regards
Swatantra Kumar Srivastava
A/C No-[protected]
Add f-3156 Raja Ji Puram, Lucknow-226017
M.No [protected]


--- On Mon, 2/2/09, Malathi Mohan <[protected]@pnb.co.in> wrote:

From: Malathi Mohan <[protected]@pnb.co.in>
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank
To: "GM Back Office" <[protected]@pnb.co.in>, "R K Batra" <[protected]@pnb.co.in>
Cc: [protected]@yahoo.com
Date: Monday, 2 February, 2009, 11:35 AM

We forward herewith a reference from Mr. S. Srivastava, wherein he has stated that his problem regarding refund of Rs.15, 000/- remains unresolved even after a period of around 60 days. He has desired to know the legal time frame within which such transactions should be settled. Please furnish the desired information to Mr. Srivastava.



GM(MM)’s Sectt,



From: swatantra srivastava [mailto:[protected]@yahoo.com]
Sent: Sunday, February 01, 2009 2:27 PM
To: Malathi Mohan
Cc: R K Batra; CO Lucknow IT
Subject: regarding transaction of amount of a/c no [protected] of punjab national bank


Respected Sir
I just want to know about the legal time period about these types of matter and if it is not done with in that period who will be responsible for that and who gives me interest for this period because this matter has taken arround 60 days.
kindly do needful about the matter.


With Regards

Swatantra Kumar Srivastava
A/C No-[protected]
Add f-3156 Raja Ji Puram, Lucknow-226017
M.No [protected]

--- On Sat, 10/1/09, R K BATRA <[protected]@pnb.co.in> wrote:

From: R K BATRA <[protected]@pnb.co.in>
Subject: Fw: regarding transaction of amount of a/c no [protected] of punjab national bank
To: [protected]@yahoo.com
Cc: [protected]@pnb.co.in, "Malathi Mohan" <[protected]@pnb.co.in>
Date: Saturday, 10 January, 2009, 10:35 AM


Dear Sir,

Our bank has raised a claim with SBI on 10.12.08 vide No. 2475 for your transaction. We shall be crediting your account imediately upon receipt of confirmation from SBI.

Assuring you our best services,

Sr. Manager
PNB OSD HO.
----- Original Message -----
From: devi dayal
To: R K BATRA
Sent: Saturday, January 10, 2009 9:35 AM
Subject: Re: regarding transaction of amount of a/c no [protected] of punjab national bank

Dear Batra ji,


The satus was infomed yesterday, as the charge has been raised on[protected] as under,
10-Dec-08
2475
[protected]
[protected]
3766
10020
12-Mar-08


And same is pendig with sbi.

MANAGER

----- Original Message -----

From: R K BATRA
To: [protected]@pnb.co.in
Sent: Friday, January 09, 2009 7:57 PM
Subject: Fw: regarding transaction of amount of a/c no [protected] of punjab national bank

Please immediately apprise the status to the complainant with copies to GM (MM)'s office.

----- Original Message -----
From: Malathi Mohan
To: R K Batra
Cc: [protected]@yahoo.com
Sent: Friday, January 09, 2009 3:39 PM
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank

We are once again forwarding herewith a reference received from Mr. Swatantra Srivastava relating to ATM transaction done through State Bank of India ATM.

Please look into the mater on priority basis and send an appropriate reply to Mr. Srivastava under intimation to us.



GM(MM)’s Sectt.



From: swatantra srivastava [mailto:[protected]@yahoo.com]
Sent: Thursday, January 08, 2009 12:26 PM
To: CO Lucknow IT; R K Batra; Malathi Mohan
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank

Dear Sir
regarding the subjected matter i would like to know that how much time it will take.
please do needfull action regarding above matter and provide the amount as soon as possible.
ATM ID s1cc00780644
Location Raja Ji Puram-II

Bank State bank of india Aishbagh Branch Lucknow

Date 03/12/2008
Time 08:09AM
TXN No 3766
Card No [protected]
Amount 10000/-(Ten Thousand Only)
A/C No [protected]

With Regards
Swatantra Kumar Srivastava
A/C No-[protected]
Add f-3156 Raja Ji Puram, Lucknow-226017
M.No [protected]


--- On Tue, 30/12/08, swatantra srivastava <[protected]@yahoo.com> wrote:

From: swatantra srivastava <[protected]@yahoo.com>
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank
To: [protected]@pnb.co.in
Date: Tuesday, 30 December, 2008, 3:52 PM
Dear Sir
As per our telephonic discussion i am forwarding my details to you
ATM ID s1cc00780644
Location Raja Ji Puram-II

Bank State bank of india Aishbagh Branch Lucknow

Date 03/12/2008
Time 08:09AM
TXN No 3766
Card No [protected]
Amount 10000/-(Ten Thousand Only)
A/C No [protected]
kindly do needful and provide my amount as soon as possible.
With Regards
Swatantra Kumar Srivastava
A/C No-[protected]
Add f-3156 Raja Ji Puram, Lucknow-226017
M.No [protected]
--- On Tue, 30/12/08, swatantra srivastava <[protected]@yahoo.com> wrote:

From: swatantra srivastava <[protected]@yahoo.com>
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank
To: [protected]@pnb.co.in
Date: Tuesday, 30 December, 2008, 2:55 PM
Dear Sir,
Kindly provide proper information regarding the matter because the matter takes lot of time.Kindly do need full & reply as soon as possible.
With Regard
Swatantra Kumar Srivastava
A/C No-[protected]
Add f-3156Raja Ji Puram, Lucknow-226017
M.No [protected]
--- On Mon, 29/12/08, Malathi Mohan <[protected]@pnb.co.in> wrote:

From: Malathi Mohan <[protected]@pnb.co.in>
Subject: FW: regarding transaction of amount of a/c no [protected] of punjab national bank
To: "R K Batra" <[protected]@pnb.co.in>
Cc: [protected]@yahoo.com
Date: Monday, 29 December, 2008, 12:22 PM

Dear Shri Batra,



We are forwarding herewith a reference received by us from Mr. Srivastava regarding non-disbursal of amount by Atm O(f SBI at Lucknow but the amount has been debited to his account, for necessary action at your end. Please do the needful in the matter and inform Mr. Srivatava suitably under intimation to us.



GM(MM)’s Sectt.



From: swatantra srivastava [mailto:[protected]@yahoo.com]
Sent: Sunday, December 28, 2008 3:10 PM
To: Malathi Mohan
Subject: regarding transaction of amount of a/c no [protected] of punjab national bank

Dear Sir,
This is for your information that I had made a transaction on dated 3/12/2008 from SBI ATM (Raja Ji Puram-II ATM ID s1cc[protected] which is belongs to State bank Of India, Aishbagh Branch lucknow, but that was failed and same amount was debited in my account. regarding above matter I contact to my branch but they are not able to provide proper information and they are saying to me that the above case is not their concern and contact to SBI Branch.
I also made a electronic complaint which no is 11382897.

The details of that transaction is

ATM ID s1cc00780644
Location Raja Ji Puram-II
Date 03/12/2008
Time 08:09AM
TXN No 3766
Card No [protected]

Kindly provide the information and tell me about the prcedure and take necessary action and provide my amount as soon as possible and provide information about that who will be responsible for above matter.

Regards
Swatantra Kumar Srivastava
Add- F-3156
Raja Ji Puram,
Lucknow.
PIN-226017
MNo-[protected]

from
BANSHDHARI SINGH
2/10, S.W.B. ARAVALI VIHAR
HSG BOARD ALWAR 301001
19-1-09
BRANCH MANAGER
PUNJAB NATIONAL BANK
MANUMARG ALWAR(RAJ)

DEAR SIR,
THIS HAS REFERENCE TO EPF O'S LETTER NO PPO-3520(NEW)/PENSION 2nd/5982 AT 5-12-08 I. HAVE RECEIVED P.P.O. SUMMARY
IT IS NOTED THAT FROM 1.1.02 ONWARD PENSION PAID CREDITED TO MY ACCOUNT IS 579/-PM WHEREAS 680/- PM HAS BEEN PAID BYBRS. YOU HAVE PAID 680/-PM PENSION FROM 1.1.03 ONWARD.
YOU ARE REQUESED TO PAY THE AREAR FOR 12 MONTH WITH INTEREST..
YOUR SINCERLY
BANSHDHARI SINGH
2/10, S W B ARAVALI VIHAR
HSG BOARD ALWAR
CC SR MANAGER
PNB
RAJA PARK JAIPUR

Respected Sir
For your kind information that last week on 2nd feb I am open new account in your Punjab National Bank from branch City Jassur (Kangra) H.P. My A/c No:- [protected], My ATM Card No :- [protected]. Its not working
I am also called in your cust care but no one give me any solution to access in my a/c
He told me come our near branch and pay fine 100rs. I want to Know that Why fine
Charged to me. I am paying 500rs for a/c open and after that 20000rs (cheque) transfer
To my a/c, that Receipt no of 20000 is M286823 Date 02/02/2009. Sir I am in some
Financial problem, so please solve my this problem as soon as possible

Regards & Thanks
Rajneesh
Vill- Bholantalu
The. Nurpur
Distt. Kangara (H.P )
Mobile No:-[protected]

Dear Sir,

There was an unknown transition of amount 24, 000 from my account through net banking by some unknown person on 29th of December 2008 at 12:06 in the afternoon.

The person who has done the transition is now known and the information was given by the bank, and even all the details were provided by the bank only about the person.

I have registered complaint with the baranch and also with the coustomer care of the bank, but till date no action is done by the bank. They always say they are doing something and now more than 2 months have already passed and no responce from the bank.

You are my last last hope, please do something as 24000 is a very big amount for me.

thanking you.

Rahul Jotshi
Account no. [protected] (PNB canal Road Jammu)
Phone no. [protected].

Dear Sir/maam,
We Gurmeet Raturi and Megha Raturi, the account holders of Punjab National Bank, clock tower, Dehra Doon, which is also salary a/c of Capt Gurmeet Raturi, Army, have two ATM cards bearing card no.[protected] and[protected]. we got the latter card issued from dehra dun in december 2008, which never got activated. so, we used the previous ATM card for all transactions. on 04 feb 2009, i transacted an amount of Rs 5000 from the card no.[protected] from Hoshiarpur ATM, but there were two other transactions which were of the amount of Rs 7000 and Rs 15000 from paltan bazar dehra dun on 04 feb 2009, which was not done by us.we spoke to the customer care and were told that the amount has been taken out from ATM card no.[protected] issued on our name, which has been blocked by us now.
This is our humble request to you to please look into the matter and help us refund the amount as soon as possible as this fault is from the Bank end.And the above being the salary account is the only source of expenditure to us.

From: anil kumar agrawal <[protected]@yahoo.com>
Subject: Complain for non- receipt of cash from, But account debited (Amount Rs10, 000 Only)

Date: Wednesday, 4 February, 2009, 5:16 PM

To,
The Chief Manager, Punjab national bank, Operations payments & Settlement division 9 th floor, Antriksh Bhawan22, K.G. MargNew Delhi-110001.
Subject:- Complain for non receipt of cash from ATM, but account debited (Amount Rs.10, 000)

Sir/Madam,
Details are as follows:-
1.Saving bank account no. [protected]
2.PNB debit /ATM Card no.[protected]
3.Name of branch/ATM Punjab national bank, nagra, AJMER
4.Name of account holder ANIL KUMAR AGRAWAL

I have inserted above PNB ATM/DEBIT card for above mentioned details today (date:04 feb.2009), I have entered amount Rs. 10, 000, and proceed as usual but NOT received the above amount of Rs.10, 000 from the ATM.However, the amount of Rs. 10, 000 have been deducted/debited in my account. I Informed the fact to the bank employees available at that time, as well as at bank call center T.No.[protected]. Kindly arrange to deposit the above amount immediately in my account.
Thanking You !
Dated 4 feb 2009
ANIL KUMAR AGRAWAL
Asstt. Director
Govt. Polytechnic College, Ajmer(RAJ.)

Dear Sir
I need to receive the provisional certificate URGENTLY for the Principle and interest for the financial year 01-APR-08 to 31-MAR-09.
My Loan Account No is 404400JB00000721 . Loan account Branch Code :- 404400
Branch Name : PNB IIT Roorkee.
Please send it as an e-mail attachment.


Regards,
Monendra Singh
Hyderabad