Punjab National Bank [PNB] — bank not changing my mobile number irrespective of several reminders

Care

Please see the chain of several communications done with punjab national bank for resolving my problem which is not resolved by bank so far. I need my nro and nre mobile number to be changed from an inactive indian mobile number to an active indian mobile number. But the bank says they can only add my international mobile number irrespective of the fact that i do come to india very often and stay some days in india (Some time for one month during annual leave). When i stay in india i cannot use my international number and have to rely only on indian number for banking transactions. The bank is not taking any action to resolve this as they are adamant it seems. Please help me to resolve this problem.

Thanks and regards
Ashok mukundan
[protected]@gmail.com

To coekmitd, me
Dear team,

Please go through the trailing mail & look into the matter.


Thanks & regards.
Sanjeev kumar
Customer care centre
Description: description: description: description: description: sa*
Email:[protected]@pnb.co.in
Toll free numbers[protected] &[protected],
Tolled number[protected]
सावधान :- "अपना डेबिट/क्रेडिट कार्ड संख्या, पिन या कार्ड से सम्बन्धित कोई अन्य सुरक्षा सूचना कभी किसी को न बताए । बैंक यह सूचना कभी नही पूछता" ।
Caution : punjab national bank never sends mails, sms or makes calls asking for personal information such as your bank account details, passwords/pin/ cvv/otp etc. Please do not respond to any such communication.

From: ashok [mailto:[protected]@gmail.com]
Sent: thursday, november 16, 2017 11:51 am
To: [protected]@pnb.co.in; [protected]@pnb.co.in

Subject: fwd: nro account mobile number updating

Dear sir

Kindly find below the chain of communication i had for the past few months for resolving my problem which is not yet resolved irrespective of several reminders and personal calls with them. Seeking your assistance at the earliest.

Thanks and regards
Ashok mukundan

— forwarded message —
From: ashok
Date: thu, 16 nov 2017 at 09:13
Subject: re: nro account mobile number updating
To: co:ernakulam it
Cc: [protected]@pnb.co.in


Good day

I visited the branch and got the reply from them that they are helpless in this matter and can’t do it. Please resolve this matter and update me at the earliest.

Best regards
Ashok

On mon, 6 nov 2017 at 12:13, ashok wrote:
Dear sir

For your kind urgent attention and action. Please reply after completing th action.

Regards
Ashok mukundan

— forwarded message —
From: co ekm itd
Date: thu, 2 nov 2017 at 11:11
Subject: re: nro account mobile number updating
To: ashok


Sir

Instruction has been given to the concerned branch to do the needful.

Manager it
Co ernakulam

From: ashok [mailto:[protected]@gmail.com]
Sent: wednesday, october 25, 2017 4:58 pm
To: co:ernakulam it; [protected]@pnb.co.in

Subject: re: nro account mobile number updating

Good afternoon

Kind reminder to resolve my problem.

Thanks and regards
Ashok mukundan

On thu, 12 oct 2017 at 08:37, ashok wrote:
Good morning,
This has reference to the telephonic conversation dated 12th october 2017 held with you on the subject. I have been corresponding with my branch, palace road, thrissur, kerala as below for a long time on this problem as below but never yielded a positive result.
As mentioned in my below emails, kindly note that for my account numbers [protected] (Nro) and [protected] (Nre) is under the nro user id now which is[protected]. The indian mobile number provided by me before for nre account before the merger of two accounts and as per pnb online record is [protected]. This number has been updated by pnb as the mobile number now in the online system after the merger of two accounts, but this number has been deactivated as there is no international roaming facility for the number. The alternate number [protected] which was also previously used in my nro account before merger is provided with the international roaming facility which is active now. Kindly note that i need to use this number for sms and otp facility to carry out internet banking as my kuwait number will not be active in india as this number cannot be provided roaming facility by the mobile company as per the scheme. This when i come to india during long annual leave and other travel period stays in india i will not be able to carry out internet banking if i give my kuwait number. Please update the indian mobile number as [protected] urgently as this number has been provided international roaming facility so that i can carry out out internet banking during my stay in kuwait as well as in india.
Best regards
Ashok p mukundan
Kuwait

From: ashok [mailto:[protected]@gmail.com]
Sent: wednesday, october 11, 2017 8:30 pm
To: mukundan, ashok p.
Subject: fwd: nro account mobile number updating


— forwarded message —
From: palace road
Date: tue, oct 10, 2017 at 10:36 am
Subject: re: nro account mobile number updating
To: ashok

Sir,
As per govt guidelines, you cannot have 2 customer id (One for local./domestic savings/fd and another for nre/nro). Hence all the customer id s are merged into single id. As you are nri, the nri customer id is retained and other ids are merged. For nro/nre ac local mobile number is not applicable. Kindly inform your international/ country of residence mobile number to update the ac for getting sms alert please.
Please call our it dept[protected], 2384625 or [protected]

Branch head

From: ashok [mailto:[protected]@gmail.com]
Sent: 10 october 2017 12:33

To: palace road trichur
Subject: re: nro account mobile number updating

Good morning

Already indian mobile number is registered now. Please provide phone number of your it department and i will contact them.

Regards
Ashok

On tue, 10 oct 2017 at 09:31, palace road trichur wrote:
Sir,

Regarding your above mail, we have once again contacted our it department and they have confirmed that the local mobile number cannot be registered for alerts for nri customers. Kindly provide us your overseas phone number so that we can register it in your account for sms alerts.

Assuring you our best services always.

Palace road bo
Thrissur
_
From: ashok [[protected]@gmail.com]
Sent: monday, october 09, 2017 3:18 pm
To: palace road trichur
Subject: re: nro account mobile number updating

Good afternoon

Gentle 6th reminder for resolving the problem.

Regards
Ashok

On fri, 22 sep 2017 at 12:13, ashok wrote:
Good aftenoon

Reminder once again

Regards
Ashok

On thu, 7 sep 2017 at 13:09, ashok wrote:
Good afternoon,

Please refer the below email correspondences with pnb on this subject. Kindly note that for my account numbers [protected] and [protected] with user id[protected], still the mobile number is not yet updated as per my request. The mobile number seen in my pnb online account is [protected]. This number is inactive and i am unable to make any internet banking as otp has to be received in the active mobile. Please update the indian mobile number as [protected] urgently.

Regards
Ashok p mukundan
On sat, 26 aug 2017 at 11:37, ashok wrote:
Dear sir,

Once again a gentle reminder for resolving the discussed problem regarding the mobile number updates.in fact the chief manager was requesting of more deposits and how can i ever think of it due these problems.in fact i am disappointed with pnb. I think during my next visit to kerala i may have to think of my accounts in pnb. I went to my other banks and i could do the changes from the bank within half an hour.

Best regards
Ashok

On mon, aug 14, 2017 at 5:53 pm, ashok wrote:
Good day

Gentle reminder on the matter as discussed with your officer today for needful actions as soon as possible. Please acknowledge.

On sat, 12 aug 2017 at 08:26, ashok wrote:
Dear sir

I have an nro account in your branch account number [protected]. Kindly update my mobile number as [protected].

Regards
Ashok mukundan

— forwarded message —
From: ajith kumar
Date: wed, 9 aug 2017 at 11:08
Subject: rent transfer
To: ashok

Ashok in the new ifsc also same message is coming. Probably i will transfer into sbi a/c and see-ajith

Pnb's offering

“avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]

Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected], (Toll free) and[protected]Tolled no.) and visit: www.pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.
Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.


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Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.
Pnb's offering

"avail our secure internet banking facility for 24*7 access to your pnb account"

For details :

Contact:toll free no.[protected]/[protected] & tolled no.[protected]
Visit: www.pnbindia.in

For credit card, please call credit card call centre no. [protected] (Toll free) and[protected]Tolled no.) and visit: pnbcard.in

Disclaimer:
The information transmitted in this email is solely for the addressee. It is confidential and may be legally privileged. Access to this email by anyone else is unauthorized. Any disclosure, copying, distribution or any action taken by anyone other than by the intended recipient is prohibited and may be unlawful. If you are not the intended recipient then kindly delete the mail from your system. Any opinion or views expressed in this mail may not necessarily reflect that of punjab national bank. The bank considers unencrypted email as an insecure mode of communication.