Punjab National Bank [PNB] — charge dispute "refund not processed by bank"
V
VishalGulia
from Delhi, Delhi
Address:
New Delhi, Delhi, 110085
Dear sir, i ordered a product from amazon using my debit card costing rs 1364 and for some reason i had to return it and wanted amazon to refund my amount of the same. My refund was initiated by amazon on 22nd january, 2019. It’s refund reference number is 75503729023026439962792 but my bank account has not been credited till now. It’s an issue with bank. I have confirmed with amazon and they are saying that they have successfully processed the refund. But pnb customer service is saying that they can file nothing like charge dispute and can only check if money came to my bank account or not. Same behaviour by branch also. Many times i called customer services of pnb and also visited home pnb branch but they denied to take complain and process of charge dispute file. Kindly provide me proper solution and guide bank to locate my refunded transaction.
Yours
Vishal s/o rajbir singh
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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