Punjab National Bank [PNB] — complaint against a staff of your branch for misconduct

Address:

BILALA MIL ROAD ASHOKNAGAR, Ashoknagar, Madhya Pradesh, 473331

To,
The branch manager
Punjab national bank
Ashok nagar
Bilal mil road

Sub. Complaint against a staff of your branch for misconduct
Ref: saving account

Dear sir/madam,
I am an existing customer of your esteemed bank at the branch office at ashoknagar bearing saving account. I have been associated with the bank for long time now and i consider myself as a loyal customer of your bank since i do all my transaction from your bank.

I am lodging this complaint very dishearteningly against one of the staff of your bank at the said branch office. His name is *virendra pal* and as per my knowledge he is currently working as cashier in your branch office. Kindly note the following said incident that was happened with me and you will be the judge of it.

On 17/08/19 when i had gone to the said branch to deposit my cash as intimated to me by him that the deposit of money after 2:30 pm is not allowed to be accepted by us. Following his instruction i decided to deposit my cash in "cash depositing money" in the bank but due to some technology upgradation the machine was not accepting the old currency notes, as a solution of which i approached the cashier asking him to exchange my new currency to old currency so that i can deposit my cash in "cash depositing machine" instead of helping me out in depositing cash considering the urgency he refused upfront to exchange my currency notes, on again asking for the solution he replied not to help with full of anger, this disrespectful and un helpful behavior of cashier disheartened me a lot leaving me with only option to leave rather than argue with such a atrocious person.

Having said that, i hope your bank will take appropriate disciplinary action against that employee and ensure that employee will behave well with the customers.

I will be grateful if appropriate action on my complaint will be taken at earliest.

Thanking you,
Sincerely
Arpit jain