Punjab National Bank [PNB] — Customer care unruly behaviour and rude conversations

Website:

www.pnbint.com

Hi team,

Date : 11/08/2016
Client reference: they dint have one
Pnb customer care[protected]

I happened to call pnb uk customer care today[protected], to find out about the india money transfers. I had transferred money to india (Non pnb account) and the money was reversed back to my account, however my transfer fees was deducted, they was no communication on the transfer reversal from bank either.

Hence to ensure the same does not happen again before i transfer called the customer care to understand if there was anything to be checked from my end. The lady on phone taniya veiga, firstly dint have any patience to listen to my query, without listening to what i say she was just talking about iban and swift transfers (Which was not what i called for). When i asked her to hold on for a minute, she had a very rude and unruly tone stating she cant stay on hold as it is a call center.

I literally had to plead her to stay and listen to my issue. Call center employee must be given technical etiquette training. There was no call reference number given to me either.

The purpose of having a call center is to server the customers and help them with the query. If people with such attitude are recruited, i am afraid you may loose some valuable customers.