Punjab National Bank [PNB] — customer complaint toll free no.[protected]

The customer care officials at the above no. Failed to respond to my complaint that why my pension for the month of nov-2018 not yet credited to my pension a/c. [protected] at phulbani branch (D. No.4795) odisha. I talked to arti, jyoti and vikash. Arti coldn`t reply then jyoti came in and she, too, couldn`t reply. Vikash disconnected the line. Thay told to visit to branch for redressal. I have submitted life certificate on 09/11/2018. The branch didn`t enter it on hrms and the pension held up. The branch officials don`t know how to enter the life cerftificate in hrms and the pension for the month remained undisbursed. To whom i approach for it? No body, not even the customer care authorities could explain me properly-rather-they are tight lipped.