Punjab National Bank [PNB] — debit card swipe shop confirmed as invalid card but amount deducted

Address:

Thane, Maharashtra, 421502

I had used my pnb debit card at seematti kottayam for a transaction for rs. 59, 260/- on october 18, 2017. When the card was swiped at the store, the machine showed invalid card, however, the amount was debited from my account. The store managers have confirmed that they have not received any such payment.

I immediately lodged a complaint with your bank (Complaint reference no. M[protected]. It has been a week since the payment was debited and i haven't yet received the reverse credit for the same.

Request you to please look into the matter urgently.

Please find my details below:

Name : nishaelsa thomas
Acc no. [protected]
Branch : goregaon west