Punjab National Bank [PNB] — delaying in issuing debit card

Address:

275101

I have visited the branch several times but nothing conclusive happened.
It's been more than a year and i have written application also to the bank manager. I don't why this process is so hectic in this branch. They didn't have any good person regarding internet banking and no desk for issuing debit card. Being a small city it doesn't mean you can keep aside the customer from using your personal banking services.
At last i have mailed also toh main branch pnb... No reply came.
Now i don't know what would be my last step. Let's see...