Punjab National Bank [PNB] — Family arrear of orop (army)

Address:

802203

My mother get the family pension from army, and has kept account in your charokhari (Garahani), bhojpur, bihar branch.
My mother did not recieved one rank one pension arear till date however govt has already announced in aug 2015.
Kindly, it is requested that to provide the all information related with orop arear.
However, sbi has already given the arear related with this.
Thanking you.