Punjab National Bank [PNB] — fastag sticker not delivered after 3 months of applying

Sir, i had applied for pnb fastag in the month of november 2019. My fastag id had been generated on 24 december 2019. But i have not received fastag sticker till today dated 14 march 2020. After many emails, calls to pnb fastag customer care, no fruitful response. I am feeling myself cheated. Now, i want refund of rs 400 paid for pnb fastag.
My fastag reference number is a11478
Please try to resolve my complaint
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
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    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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