Punjab National Bank [PNB] — FD amount not paid by bank

Address:

Ghaziabad, Uttar Pradesh, 201010

My wife had a FD in punjab national bank kasimpur Branch. after the completion of maturity period of FD my wife visited to the bank at kasimpur at that time we have been told that my wife need to submit only there photo ID and they will provide us check or cash as we wish. as my wife dont have any type of any account in any bank and the same we informed to the branch manager at time of our visit but he said that there is no need to open account and FD amount they will provide it by check or cash.

when second time we went to the Bank with the ID proof of my wife manager said that we will have to open a account in their branch to withdrawal the FD amount and refused to provide check without account opening.

i was shocked as we had an urgency at that day as we have to submit the amount for a very important work next day and the time of account opening needed 3 days for functioning but manager was not ready to provide the check without account opening even after many request.

then we called to the customer care to understand the procedure of en-cash the FD amount if somebody don't have any account in bank in their name. where we were informed that there is no need to open account for en-cash the FD amount if the amount is less than 50, 000.

same we had confirmed with Chief Manager of PNB Mr. Rajender Chaudhary and he also said that there is no need to open a new account to en-cash the FD Amount.

then we again gone back to the manager with all this confirmation but he was started misbehave with us and went from the Bank but did not provide the check .

no i am feeling cheated and very disappointed as our valuable time and money was spoiled by the Manger Mr. Ajeet singh Maurya. without no reason.

Please Help as these people are very arrogant and domineering.