Punjab National Bank [PNB] — for refund of debit due to unsuccessful recharge

Dear sir i have recharge my no.of an amount of Rs. 35 Through UPI. But it was unsuccessful. As on date 23 dec. 2018. So I again recharged it via sme process. Now it was successful. On the same day i registered my complaints for refund of my unsuccessful recharge debit. Customer Care executive said me wait for one month to resolve this issue. You will get refund within one month. I wait for it for onw month. But issue not resolved. Now customer Care executive says that there are only one one transaction showing to me which is successful to recharge. now your complaints has been closed. But I have a statement of two transaction on the same day. Which is enclosed herewith. Please see this statement. &resolve my issue.