Punjab National Bank [PNB] — Imps fail not refunded yet

Address:	Ludhiana, Punjab, 141007
Website:	www.netpnb.com

Account No: [protected]
Name : Punjab National Bank
Customer Name: Surjeet Singh
Transaction Date :[protected]
Transaction Type : IMPS
Transaction Amount : 5000/-
Transaction Status: Failure
Transaction Ref ID: 73715494
Transaction initiated on 14-09-16 got failed during transaction but the amount got deducted from my bank but not credited to beneficiary's account. The amount isn't refunded to me yet its been 15 days.

complaints have been made to PNB but their is no response from their end

please help me to get the amout refunded to my account.