Punjab National Bank [PNB] — in imps amount debited from my account but not credited , transaction showing suspect

In an imps transaction from PNB bank account amount was deduct from my account but not recieved in the beneficiary account and the transaction status was showing it as suspect transaction. Already complained to customer care but they are telling 7 working days. Why my money will be blocked for so many days. Pls look into the matter

Complaint number M[protected]
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My grandfather transferred some money to my PNB account with number[protected] today ( or may be yesterday)i.e. on 28/9/2018 but i haven't got any updates yet nor have i received the money (account has old balance). What is the problem?? I needed that money urgently but this issue has occurred.

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