Punjab National Bank [PNB] — Manager Behaviour and information

Address:	Punjab National Bank Gaushala Road, Mansa 151505
Website:	Punjab Nation Bank Gaushala Road, Mansa 151505

I am an NRI for the last 24 years. I had to visit PNB bank more than 4 x times to resolve an access issue to the Locker that my late father Karam Singh has in the bank located at Gaushala Road, Mansa. The bank did not allow me (myself, my mother & 2 x other brothers) to check the locker contents despite completing all the formalities requested by the Bank. My mum had filed a court case to gain access to the locker as the bank did not want to know anything about the locker. My mum is an elderly person of nearly 80 years of age.

Each time they told me to complete something different and each time the manager was not there and no one knew what to do in his absence. Eventually, I was able to see the manager on 28th Jan 2022 and I had to cancel my flight to do this. All my efforts went in vain as the manager did not provide me with clear instructions and accurate information. I had to spend 4 hours in the court to source a form (form 46/47) which supposed to be provided to me by the bank to be completed in order to grant access with the consent of all involved. On 28th Jan 2022 I was advised by the bank Manager that if my mum with draws the court case we would be able to see the locker which my late father has in the bank. I rushed from the bank to the court with my nearly 80 years old mum to withdraw the case. Our Lawyer spoke to the Judge to advise our intention to withdraw the court case as advised by the bank manager. After all that running around the manager decided not to tell us anything further and advised our Lawyer that the court case must continue. When, I rang the bank and spoke to the manager after waiting 3 hours in the court the manager advised us that he has already spoken with our Lawyer and decided to wait for the case to continue. We were running around to do the paperwork required by the manager so the locker can be seen by us before I fly back. The manager did not listen to my concerns and requests. He has no idea what he was dealing with. He rang few people while I was waiting for him including his wife to find out what to do. He did not seem to know his job as he was seeking information from unreliable sources including his wife. I found him very unprofessional, rude, irresponsible and not fit for the job. I am very unsatisfied with the bank particularly with the Branch manager. Being and NRI for the last 24 years I came to India for a very Limited time but neither the bank nor the Manager did care about my time and the issue I was facing.
My intention was to consolidate our financial matters from other banks to PNB due to emotionally attached being my late father’s bank. But after the experience that I have with PNB, Gaushala Road, Mansa for a week from 17th January 2022 t0 28th January I would think twice. Due to this nuisance behavior by the bank manager, I had to buy entire new air ticket spending $9700. Contrary to this my mother has a fixed deposit and other account with the bank in India. My mother wanted me to check the status of the fixed deposit and other accounts with the Federal bank in the same vicinity. The bank staff and manager were very helpful and courteous to me and helped me with the information required.
I would like to see this PNB branch manager disciplined and trained to deal with the elderly customers and sophisticated matters.
If you have any questions and queries, please do not hesitate to contact meat the below:
Jasprit Singh
+[protected]
[protected]@hotmail.com