Punjab National Bank [PNB] — money debited but not credited

I made a payment of rs.7000 from phonepe app on 08/03/2020. The amount was debited immediately but not credited to the receiver's bank. The transaction id is p2003081110089698461425. I checked with the customer care of phonepe and according to them the money was successfully credited.
I would like to request a charge back request against the debited amount in order to have the amount refunded
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
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Today[protected] at 12.43 i went to ICICI ATM which is located in KOCHI REFINERY COMPOUND and withdrew an amount of 10000 AND 9000 I GET 1000 only but the next transaction 9000 cash was not dispensed from the atm and the account is debited with the same but i am unable to receive the amount.
Account no- [protected]

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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