Punjab National Bank [PNB] — money lost from my account

Address:

110094

Dear sir/maam,
On 18 october 2017, i have visited in sbi atm sonia vihar ist pusta, & with draw rs5000. After that again i tried to withdraw rs 3000 but didn't receive my amount because of powercut. Then i complaint it to customer care (Sr. No - a[protected]. They suggested me that my amount will be refund within 7 days but now a days i didn, t receive it. Again i call in customer care they said me to contact in branch. I contacted in branch. Now branch is saying to contact customer care. Nobody is giving me any solution. Request you to please help in this situation. And refund my amount.

An immediate reply will be highly appreciable.

Branch name-pnb bank sonia vihar
Name-bindresh
Account number - [protected]