Punjab National Bank [PNB] — Multiple visit for almost 1year regarding late father's pension account

Address:

daily market, golf green

From 15th June 2021, I started visiting Punjab National Bank, Golf green branch as I lost my father on 24th May 2021 so had to do all formalities to get pension for my mother and change the joint account in my mother's name.

I have taken multiple leaves from office for this, after complaining about the first rude instances initial process of getting pension from KMC(Kolkata Municipal Corporation) got competed by begging for signature of PNB manager.

After all this me, my sister, my mother visited PNB, Golfgreen branch several times just to change the joint account in my mother's name and mark my father as deceased. Death certificate was submitted with KMC refund letter. But whenever we went they gave some reason and said come next time just with application we will do the name transfer to secondary holder i.e. my mother.

To our surprise actually what they were doing was harrassing cause last time i.e. december my mother and sister went to PNB, Golf Green and they said name transfer is not possible! A joint account whose primary holder is deceased cannot have the secondary holder as primary this was the statement, a new pension account has to be created. I called customer care of PNB and clarified that if primary holder has died then secondary holder will be primary. The person has polite and registered a complaint that was supposed to be resolved in 15days but to my utter disappointment this was also a fancy show.
Complaint number as given:
I[protected]
CCC[protected]

account number ends as: 8603

Would be helpful if someone can help with this bank that harrasses old people and most of the employees are really ignorant.

Regards,
Abhrodeep